Good afternoon,
Thank you to the member libraries that reached out to us to let us know that you submitted a help desk ticket with no reply. There was an issue with the platform that caused none of the tickets to show up on our end, and it has now been resolved. If you submitted a help desk ticket between 2/26-3/5, we received them all this afternoon, and will be replying to your messages as soon as possible!
This has been the second time our help desk ticketing platform has been down this year, and we are hopeful that this issue will be resolved. If in the future you submit a ticket and do not hear back from us in a timely manner, please call or email us directly<https://www.illinoisheartland.org/about/contact#:~:text=You%20can%20reach%2….> to let us know.
Thank you!
Colleen
Colleen Dettenmeier
Delivery & Facilities Director
Illinois Heartland Library System
Edwardsville Office
618.474.9921
cdettenmeier(a)illinoisheartland.org<mailto:cdettenmeier@illinoisheartland.org>
www.illinoisheartland.org<http://www.illinoisheartland.org/>
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