Dear Members,

Thank you to everyone who participated in our recent delivery survey. We truly value your feedback and are always looking for ways to improve your experience.

One key takeaway from the survey was that many of you find the velcro closures on the delivery tubs frustrating to use. In response, we’re making a change: moving forward, we will be using reusable zip ties to secure the tubs.

The Champaign hub began using zip ties from the beginning of the tub style change and the response has been very positive. Members there have found the reusable zip ties much easier and quicker to use when closing the lids. For safety and to protect your items during transit, all tubs must be closed with a zip tie. This will help prevent contents from spilling out if a tub tips over during delivery.

Here are a few important notes on how to use these zip ties:

• Do not cut them – These zip ties are reusable. To open them, simply press down on the small tab near the head of the tie; this will release the grip and allow you to remove it easily.
• Do not tighten them fully – Please leave a bit of slack when securing the tubs. The zip ties should not be pulled flush against the tub. There should be enough space to fit at least two fingers between the tie and the tub. This makes them easier to remove and reuse.

We appreciate your cooperation and are confident this change will improve the delivery process for everyone. If you have any questions or feedback, feel free to reach out.

Colleen Dettenmeier
Delivery & Facilities Director
cdettenmeier@illinoisheartland.org
618.474.9921 (teams)

618.484.8691 (cell)

Illinois Heartland Library System
Imagining Tomorrow, Delivering Possibilities Today!
www.illinoisheartland.org  •  618.656.3216
Carbondale  •  Champaign  •  Edwardsville
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