Route ZED-05

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March 2024

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IHLS Delivery 3/8
by Lia McInerney 08 Mar '24

08 Mar '24

Good morning, Due to unforeseen circumstances, EDWARDSVILLE ROUTE 5 is cancelled on 3/8. Items will be delivered 3/11. What route am I on?<https://www.illinoisheartland.org/node/4208#what-route-am-i-on> No longer wish to receive these emails<https://www.illinoisheartland.org/news/content/new-system-delivery-alerts> or want to sign up someone else<https://www.illinoisheartland.org/news/content/new-system-delivery-alerts> at your library? I am very sorry for the inconvenience this causes your staff and patrons. Thank you for your patience. Please have a good weekend, Lia Lia McInerney Operations Manager - Edwardsville Office Illinois Heartland Library System 618-474-9828 or 618-929-0158 lmcinerney(a)illinoisheartland.org www.illinoisheartland.org<http://www.illinoisheartland.org> Imagining Tomorrow—Delivering Possibilities Today!

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IHLS Delivery Help Desk Fixed!
by Colleen Dettenmeier 05 Mar '24

05 Mar '24

Good afternoon, Thank you to the member libraries that reached out to us to let us know that you submitted a help desk ticket with no reply. There was an issue with the platform that caused none of the tickets to show up on our end, and it has now been resolved. If you submitted a help desk ticket between 2/26-3/5, we received them all this afternoon, and will be replying to your messages as soon as possible! This has been the second time our help desk ticketing platform has been down this year, and we are hopeful that this issue will be resolved. If in the future you submit a ticket and do not hear back from us in a timely manner, please call or email us directly<https://www.illinoisheartland.org/about/contact#:~:text=You%20can%20reach%2….> to let us know. Thank you! Colleen Colleen Dettenmeier Delivery & Facilities Director Illinois Heartland Library System Edwardsville Office 618.474.9921 cdettenmeier(a)illinoisheartland.org<mailto:cdettenmeier@illinoisheartland.org> www.illinoisheartland.org<http://www.illinoisheartland.org/> Imagining Tomorrow – Delivering Possibilities Today!

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